Return & refund policy
Last Updated: November 5, 2026
Currency: United States Dollar (USD)
Lignfurn, operated by LIGNFURN FURNITURE GROUP, accepts eligible returns of Wooden Nightstands under the conditions described in this policy.
This policy explains the return window, return eligibility, product-condition requirements, return authorization, return-shipping responsibility, damaged or defective products, missing components, refund timing, and refund method.
1. Return Window
Customers may request an eligible return within:
30 calendar days from the carrier-confirmed delivery date
The return period begins on the date carrier tracking shows the applicable product as delivered.
If an order is delivered in multiple packages, the return period begins when the final required package for the applicable Wooden Nightstand has been delivered.
Requests submitted after the 30-day period may be declined unless applicable law provides additional rights.
2. Eligible Return Reasons
Customers may request a return if:
The customer changed their mind
The wrong Wooden Nightstand was ordered
The wrong design, finish, size, or variant was selected
The Nightstand does not suit the customer's intended bedroom or bedside location
The product arrived damaged
The product is defective
The wrong product was delivered
A required component is missing
Required hardware is missing where included
The shipment is materially incomplete
The product is materially different from its applicable listing
Return eligibility depends on both the reason for the request and the condition of the product.
3. Change-of-Mind Returns
For an eligible change-of-mind return, the Wooden Nightstand should generally be:
Unused or only reasonably inspected
Clean
Unmodified
Complete
Free from customer-caused damage
Returned with all originally included components
Returned with included hardware where applicable
Securely packaged for transportation
Reasonable unpacking and inspection do not automatically make the product ineligible for return.
4. Product Condition
All important components originally supplied with the Wooden Nightstand should be included in the return.
Depending on the individual product, these may include:
Nightstand body
Legs where applicable
Drawers
Shelves where applicable
Handles or knobs
Assembly hardware
Instructions
Other product-specific parts
Missing important components may affect return eligibility or the refundable amount where legally permitted.
5. Assembled Nightstands
Assembly does not automatically make a Wooden Nightstand ineligible for return.
However, change-of-mind eligibility may be affected if assembly causes:
Permanent modification
Customer-caused surface damage
Broken components
Damaged or stripped hardware
Unauthorized drilling
Unauthorized glue application
Structural damage
Other material alteration
Reasonable assembly completed according to the applicable instructions does not automatically remove rights relating to products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.
6. Modified Products
Change-of-mind eligibility may be affected if a Wooden Nightstand has been:
Painted
Stained
Refinished
Cut
Drilled
Glued
Permanently altered
Repaired without authorization
Modified beyond ordinary assembly
This does not affect legitimate claims relating to defects or damage that existed when the product was delivered.
7. How to Request a Return
Contact Lignfurn before sending any product back.
Email: contact@lignfurn.com
Use the subject line:
Return Request – Order #[Order Number]
Please include:
Full name
Order number
Email address used during checkout
Product being returned
Applicable design, finish, size, or variant
Quantity
Reason for the return
Photos or video where relevant
Providing complete information helps us review the request more efficiently.
8. Return Authorization
A return must be authorized by Lignfurn before the product is shipped back.
After reviewing the request, Lignfurn may provide:
Approved return address
Return instructions
Packaging instructions
Disassembly instructions where applicable
Carrier instructions
Prepaid return label where applicable
Return authorization does not automatically mean that a refund has already been approved.
The returned product may still need to be received and inspected.
9. Return Address
The Lignfurn business address is not automatically the return-processing address.
Do not independently send returns to:
322 W 32ND ST
CHARLOTTE, NC 28206
United States
unless Lignfurn specifically provides this address in written return instructions.
Unauthorized returns may be delayed or difficult to identify.
10. Change-of-Mind Return Shipping
For eligible returns caused by a change of mind, incorrect customer selection, or the Nightstand not being suitable for the customer's intended room or bedside arrangement:
The customer is responsible for return shipping costs.
Change-of-mind return shipping costs are generally nonrefundable unless applicable law requires otherwise.
11. Damaged, Defective, Incorrect, or Incomplete Products
If a Wooden Nightstand arrives damaged, defective, incorrect, or materially incomplete because of a Lignfurn fulfillment error:
Lignfurn covers reasonable authorized return shipping costs.
Depending on the verified issue, Lignfurn may provide:
Replacement hardware
Replacement component
Replacement product
Authorized return
Refund
Please contact Lignfurn before arranging return shipping independently.
12. Reporting Shipping Damage
If your Wooden Nightstand arrives damaged, contact:
Please provide:
Order number
Photo of the shipping label
Photos of the outer shipping carton
Photos of internal protective packaging
Photos of the damaged Nightstand or component
Photos showing the overall product
Video where useful
Brief description of the issue
Please keep the product and packaging until Lignfurn confirms the next step.
13. Inspect Before Assembly
Where assembly is required, customers should inspect the Wooden Nightstand and included components before completing assembly.
Please check:
Correct product
Correct finish or variant
Nightstand body
Drawer components
Shelves where applicable
Legs where applicable
Handles or knobs
Included hardware
Visible wooden surfaces
Obvious transportation damage
If an important component appears damaged, incorrect, or missing, contact Lignfurn before permanently modifying the product.
14. Defective Products
If a Wooden Nightstand appears structurally or functionally defective, contact Lignfurn.
Where useful, we may request:
Photos
Video
Description of the issue
Assembly information
Images of hardware
Images of drawers or drawer slides where applicable
Images of joints or affected components
Customers should avoid unauthorized permanent repair before the issue has been reviewed.
If the issue is verified, Lignfurn may provide an appropriate replacement, return, or refund resolution.
15. Missing Components or Hardware
If a component appears to be missing, please inspect:
Outer shipping carton
Product box
Protective inserts
Internal compartments
Hardware packaging
Component packaging
All packages associated with the order
If something is still missing, contact Lignfurn.
Where practical, Lignfurn may provide the missing hardware or component without requiring the complete Wooden Nightstand to be returned.
16. Wrong Product Received
If you receive a Wooden Nightstand, design, finish, size, variant, or quantity different from the one shown on your order confirmation, contact Lignfurn as soon as reasonably possible.
Please avoid:
Substantial use
Permanent modification
Painting
Refinishing
Drilling
Cutting
Unauthorized repair
until the issue has been reviewed.
17. Product Dimensions
Customers should review published dimensions before ordering.
Depending on the product, measurements may include:
Overall height
Overall width
Overall depth
Drawer dimensions where provided
Shelf dimensions where provided
Leg height where provided
Other product-specific dimensions
If the Wooden Nightstand accurately matches the published dimensions but does not fit the customer's intended area, an otherwise eligible return will generally be treated as a change-of-mind return.
18. Bed-Height Compatibility
Customers should compare the Nightstand height with their bed and mattress height before ordering.
A Nightstand that accurately matches its published height but is higher or lower than the customer personally prefers is not automatically defective.
An otherwise eligible return in this situation will generally be treated as a change-of-mind return.
19. Bedroom Fit and Clearance
Customers should consider available space around the Nightstand before ordering.
This may include:
Distance to the bed
Distance to walls
Walking space
Drawer-opening clearance
Door clearance
Closet clearance
Nearby furniture
A Nightstand that accurately matches its published measurements but does not suit the customer's room layout is not automatically considered defective.
20. Drawer and Storage Expectations
Storage configuration varies by product.
Depending on the specific Nightstand, the product may include:
One drawer
Multiple drawers
Open shelves
A combination of drawers and shelves
Another product-specific arrangement
Customers should rely on the applicable listing for exact storage information.
If the Nightstand matches its published configuration but does not provide as much storage as the customer personally expected, an otherwise eligible return will generally be treated as a change-of-mind return.
21. Natural Material Variation
Where natural wood or another naturally variable material is used, reasonable differences may appear in:
Grain
Tone
Texture
Natural markings
Knots where applicable
Surface patterns
Reasonable natural variation is not automatically considered a defect when it is consistent with the product material and description.
22. Color and Finish
Product appearance may vary somewhat because of:
Photography lighting
Camera exposure
Screen brightness
Monitor calibration
Mobile-device settings
Room lighting
Viewing angle
Natural material variation
Minor display-related differences do not automatically make the product defective.
If the physical product is materially different from its applicable listing, contact Lignfurn for review.
23. Material Expectations
Customers should rely on the applicable product listing for exact material information.
The term Wooden Nightstand does not automatically mean that every product is:
Entirely solid wood
Made from a particular wood species
Handmade
Handcrafted
Made using a specific manufacturing method
A return based solely on an assumption that was not stated in the applicable product listing will generally be treated according to the actual published product information.
24. Weight Capacity
Customers should not assume a specific:
Tabletop weight capacity
Drawer weight capacity
Shelf weight capacity
unless the applicable product listing specifically provides that information.
If a published weight capacity was materially inaccurate, customers may contact Lignfurn for review.
25. Care-Related Damage
Customers should follow applicable product-care information.
Depending on the Nightstand's material and finish, damage may result from:
Standing water
Prolonged moisture
Excessive heat
Harsh chemicals
Abrasive cleaning
Improper cleaning products
Improper storage
Customer-caused damage may affect change-of-mind return eligibility where legally permitted.
This does not affect claims for defects or damage that existed when the product was delivered.
26. Outdoor Use
Customers should not assume that every Lignfurn Wooden Nightstand is suitable for outdoor use.
Unless the applicable product listing specifically states otherwise, damage caused by exposure to unsuitable outdoor conditions may affect return eligibility.
Such conditions may include:
Rain
Direct weather
High moisture
Extreme temperature changes
Other conditions inconsistent with applicable product instructions
27. Return Packaging
Returned Wooden Nightstands must be securely packaged.
Whenever reasonably possible, reuse the original:
Outer shipping carton
Protective wrapping
Foam
Internal supports
Corner protection
Surface protection
Protective inserts
Hardware packaging
Component separators
If the original packaging is unavailable, use sturdy replacement packaging suitable for furniture transportation.
28. Disassembly for Return
Where an assembled Wooden Nightstand must be returned, Lignfurn may provide instructions regarding whether the product should be:
Returned assembled
Partially disassembled
Fully disassembled where appropriate
Customers should follow the written return instructions provided for the specific order.
Improper disassembly that damages the product may affect the refundable amount where legally permitted.
29. Protecting Hardware and Components
When returning a Wooden Nightstand:
Keep hardware together
Secure loose components
Protect wooden surfaces
Separate hardware from exposed surfaces where practical
Protect corners and legs
Secure drawers where appropriate
Avoid loose components moving inside the carton
Following proper packaging procedures helps reduce transportation damage.
30. Damage During Return Transportation
Customers are responsible for taking reasonable care when packaging an eligible change-of-mind return.
Where legally permitted, the refundable amount may be affected if the product is materially damaged during return transportation because of clearly inadequate packaging.
Any adjustment will be based on the actual condition of the returned product.
31. No Standard Restocking Fee
Lignfurn does not charge a standard restocking fee for eligible authorized returns.
There is also no standard:
Return-authorization fee
Administrative return fee
Return-processing fee
A reasonable adjustment may apply where legally permitted if the returned product has:
Customer-caused damage
Missing components
Missing hardware
Significant modification
Improper-care damage
Materially incomplete contents
Another condition that substantially reduces its value
32. Return Inspection
After an authorized return reaches the approved return location, Lignfurn may inspect:
Product identity
Design or variant
Finish
Overall condition
Tabletop
Drawers
Shelves where applicable
Legs
Handles or knobs
Hardware
Included components
Assembly condition
Signs of use
Customer-caused damage
Permanent modifications
Customer-reported issue
Return packaging
Inspection is completed before the refund is finalized.
33. Refund Approval
A refund becomes eligible after:
The return has been authorized
The product has been received
The product has been inspected
The return has been approved under this policy
Where a full refund applies, Lignfurn refunds the eligible amount paid for the returned product.
34. Refund Processing Time
After an eligible return has been received, inspected, and approved, Lignfurn normally submits the refund within:
7 business days after return approval
The customer's bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears.
35. Refund Method
Approved refunds are normally returned to the:
Original payment method used for the purchase
Credit or debit card refunds are returned to the original card.
PayPal refunds are returned to the original PayPal transaction where applicable.
Other supported payment-service refunds are returned through the original transaction.
Refunds generally cannot be redirected to:
Another card
Another person's account
An unrelated bank account
Another unrelated payment method
36. Refund Currency
Approved refunds are processed in:
United States Dollars (USD)
If the original payment was converted into another currency, the local-currency refund may differ because of:
Exchange-rate changes
Currency-conversion fees
Bank policies
Payment-provider policies
Lignfurn does not control these independent conversion differences.
37. Original Shipping Charges
For a standard change-of-mind return:
Original outbound shipping charges are generally nonrefundable.
If the return is caused by a verified:
Damaged product
Defective product
Incorrect product
Materially incomplete shipment
Lignfurn fulfillment error
eligible standard outbound shipping charges may be refunded where appropriate.
38. Free Shipping Orders
An order that originally qualified for free standard shipping does not automatically qualify for free return shipping.
For eligible change-of-mind returns:
The customer is responsible for return shipping costs.
For verified damaged, defective, incorrect, or materially incomplete products caused by Lignfurn:
Lignfurn covers reasonable authorized return shipping costs.
39. Exchanges
Lignfurn does not offer standard direct exchanges.
If you want another:
Wooden Nightstand
Design
Finish
Size
Variant
please return the original eligible product and place a separate order for the preferred item.
A replacement provided because of verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.
40. Partial Returns
If an order contains multiple products, customers may return selected eligible items.
Each returned product must individually meet the applicable return requirements.
A partial return may affect:
Promotional discounts
Bundle pricing
Minimum-order promotions
Free-shipping eligibility
where applicable and legally permitted.
41. Refused Deliveries
Please do not refuse delivery simply because you changed your mind.
A refused shipment is not automatically:
An approved cancellation
An authorized return
An approved refund
The shipment may need to return to an approved location and be inspected before refund eligibility can be determined.
Carrier-return charges may apply where legally permitted.
42. Returned-to-Sender Shipments
A shipment may be returned to sender because of:
Incorrect address
Incomplete address
Repeated failed-delivery attempts
Failure to collect the shipment
Recipient refusal
Restricted delivery access
Customs-related issues
Lignfurn will review the circumstances after the shipment has been returned.
Customer-related return or reshipping charges may apply where legally permitted.
43. Order Cancellation
Pre-shipment cancellations are governed by our Cancel My Order / Cancellation Policy.
Customers may request cancellation within:
24 hours after placing the order
provided fulfillment can still reasonably be stopped.
Once an order has entered carrier processing, standard pre-shipment cancellation generally no longer applies.
44. International Returns
International returns may require additional:
Carrier documentation
Customs documentation
Return declarations
Product information
Package information
Please wait for Lignfurn return instructions before arranging international return transportation.
45. Duties, VAT, GST, and Customs Charges
Refund treatment for:
Import duties
VAT
GST
Brokerage charges
Customs-processing fees
may depend on:
Destination country
Return reason
Whether Lignfurn collected the charge
Applicable customs requirements
Applicable law
Charges paid directly to an independent carrier, customs authority, or brokerage provider may be subject to that organization's own refund procedures.
46. Business Address
Lignfurn's published business address is:
322 W 32ND ST
CHARLOTTE, NC 28206
United States
This address is provided for business-identification and customer-contact purposes.
It should not automatically be treated as a:
Return-processing location
Warehouse
Shipping origin
Manufacturing location
Customer pickup point
unless Lignfurn specifically confirms otherwise.
The legal business name LIGNFURN FURNITURE GROUP does not by itself mean that returns are processed or products are manufactured at the Charlotte address.
47. Consumer Rights
Nothing in this Return & Refund Policy is intended to remove or restrict consumer rights that cannot legally be waived.
Where applicable law provides greater protection, the mandatory legal requirement takes priority.
48. Changes to This Policy
Lignfurn may update this Return & Refund Policy when:
Return procedures change
Shipping arrangements change
Payment procedures change
Product operations change
Business practices change
Applicable requirements change
The Last Updated date will be revised when an updated version is published.
49. Contact Lignfurn
For returns, refunds, damaged products, defective products, incorrect orders, missing components, or other return-related questions, contact:
LIGNFURN FURNITURE GROUP
Brand: Lignfurn
Business Address:
322 W 32ND ST
CHARLOTTE, NC 28206
United States
Phone: +1 (806) 231-9056
Email: contact@lignfurn.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Eastern Time
For return requests, use:
Return Request – Order #[Order Number]
For an existing order, please include your Order ID whenever available.